AI
AI-Powered HR Operations for a Global IT Services Enterprise
One of the world's largest IT services enterprises
DOT AI HR Operations Executive automating attendance, policy queries, and employee support.
Challenge
The HR department was spending excessive time on routine tasks like attendance tracking, policy clarifications, and query handling.
What we did
- Chat-based HR query resolution for policies, attendance, leave, holidays, grievances, and talent.
- Smart digital forms automating employee requests and internal transactions.
- MIS engine integration for instant report generation and analytics.
- Automated KYC updates for compliance and fraud prevention.
- Real-time performance insights through continuous analytics.
- Auto-assigned queues for every transaction to improve turnaround.
Results delivered
- ✓56% reduction in time spent on HR requests and queries.
- ✓90% increase in employee engagement with HR.
- ✓22% improvement in overall HR efficiency and response time.
- ✓Faster access to company policies and reports, lifting employee satisfaction.