AI
Employee Onboarding Assistant for a Leading Financial Enterprise
Leading financial enterprise
Omnichannel onboarding automation delivering 70% faster turnaround and 98% straight-through accuracy.
Challenge
Disconnected HR systems and manual Excel-based ticketing made it difficult for employees to find information quickly across travel, compliance, and benefits.
What we did
- Integrated 40+ policy documents and systems including SAP SuccessFactors, BMC Remedy, and Freshdesk.
- Automated ticket creation and category allocation via AI bots.
- Self-service access for policies, travel, payroll, and claims.
- Connected 45 APIs for seamless transactions.
- Access across desktop, mobile, and MS Teams.
- Dashboards for real-time HR analytics.
Results delivered
- ✓70% reduction in onboarding turnaround time.
- ✓60% less manual HR effort and improved process visibility.
- ✓98% straight-through accuracy in document processing.
- ✓Monthly onboarding volume of 1,500–2,500 joiners.
- ✓Enhanced candidate experience through instant, personalized support.
- ✓Omnichannel onboarding automation aligned with the digital vision.