AI
Revolutionizing Customer Support with AI for a Payments Platform
Leading payments platform
AI-driven customer support cutting query resolution from 48 hours to seconds across 700,000+ daily transactions.
Challenge
A leading payments platform needed to handle vast daily transaction volumes while reducing support costs, slashing query resolution time, and improving customer satisfaction.
What we did
- Deployed DOT AI-powered automation across the customer service stack.
- Built intelligent ticket triage and round-the-clock automated resolution.
- Connected support workflows to transactional systems for end-to-end visibility.
- Continuous learning loop to expand resolved query coverage.
Results delivered
- ✓95% reduction in service costs.
- ✓Query resolution time cut from 48 hours to seconds.
- ✓Tickets reduced from 38 to 2 per 1,000 transactions.
- ✓Round-the-clock intelligent support with zero manual intervention.
- ✓Handling 700,000+ daily transactions.